Patient Service Representative - Neuro

Endeavor Health•Naperville, IL

2d•Onsite

About The Position

The Patient Service Representative (PSR) provides front desk coverage for neurology under general supervision and in accordance with established policies and procedures. The role includes answering calls, scheduling appointments and tests, greeting and registering patients in EPIC, verifying insurance eligibility and covered benefits, processing charges and payments, and providing clinic setup and other office support. The position is full time at 36 hours per week, with office hours varying Monday through Friday between 8:00 AM and 4:30 PM. It involves travel to other locations and flexible hours to meet operational needs.

Requirements

High school diploma or GED.
Keyboard and computer skills.
A valid driver's license is required if selected to perform related duties at an off-site location.
If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Nice To Haves

At least three months of previous business office or healthcare-based experience.
Previous insurance, managed care, and integrative medicine experience.
Medical terminology or coding experience.
Bilingual Spanish skills are helpful but not required.

Responsibilities

Provide front desk coverage.
Answer incoming calls and schedule appointments.
Greet patients and register new patients in EPIC.
Schedule laboratory and off-site diagnostic tests requested by physicians.
Verify insurance eligibility and interpret covered benefits.
Process patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in the computer system.
Set up the clinic and provide other office support.