Patient Service Representative - Neuro

Endeavor Health • Plainfield, NJ

3d • $19 - $27 • Onsite

About The Position

Under general supervision and according to established policies and procedures, the Patient Service Representative provides front desk coverage for a neurology practice. The role answers incoming calls, schedules appointments, greets patients, registers new patients in EPIC, and schedules laboratory and off-site diagnostic tests requested by physicians. It also verifies insurance eligibility and interprets covered benefits, processes patient charges and payments, and supports clinic setup and other office needs.

This is a full-time, 36-hour-per-week position serving locations in Naperville and Plainfield. Office hours vary Monday through Friday between 8:00 AM and 4:30 PM. The role includes some travel to other locations and requires flexible hours to meet operational needs.

Requirements

• High school diploma or GED.
• Keyboard and computer skills.
• A valid driver's license is required if selected to perform related duties at an off-site location.
• If using a personal vehicle, maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Nice To Haves

• At least three months of previous business office or healthcare-based experience.
• Previous insurance, managed care, and integrative medicine experience.
• Medical terminology or coding experience.
• Spanish bilingual skills are helpful but not required.

Responsibilities

• Provide front desk coverage in accordance with established policies and procedures.
• Answer incoming calls and schedule appointments.
• Greet patients and register new patients in EPIC.
• Schedule laboratory and off-site diagnostic tests requested by physicians.
• Verify insurance eligibility and interpret covered benefits.
• Process patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in the computer system.
• Assist with clinic setup and other office support.
• Travel to other locations as needed to meet operational needs.

Benefits

• Premium pay for eligible employees.
• Career Pathways to promote professional growth and development.
• Various medical, dental, pet, and vision options.
• Tuition reimbursement.
• Free parking.
• Wellness Program Savings Plan.
• Health Savings Account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED