Patient Care Representative - Phone Center
About The Position
MFM Health is seeking an enthusiastic, detail-oriented, and reliable Patient Care Representative to support its Call Center Team. This in-person role serves patients, families, and caregivers by phone and through related administrative and electronic communications. It requires excellent verbal and written communication, computer proficiency, customer service, multitasking, and teamwork. Medical office and Electronic Medical Record (EMR) experience are highly desirable. The representative schedules primary and specialty care appointments, supports patient portal access, updates demographic and insurance information, checks insurance eligibility, responds to inquiries, and routes requests to appropriate resources. The role also involves monitoring provider schedules, sharing care-related instructions and resources, and maintaining patient privacy and HIPAA practices. MFM Health describes its mission as making lives meaningfully better and providing quality, comprehensive, and compassionate care. It offers professional development, training, and a collaborative, patient-centric work environment. The stated pay range is $20–$24 per hour, commensurate with experience.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in customer service or a related administrative position; healthcare experience is preferred.
- Strong interpersonal, time-management, and organizational skills.
- Outstanding customer service skills, a positive attitude, and professional appearance.
- Knowledge of medical terminology, procedures, diagnoses, and health insurance.
- Efficient problem-solving skills.
- Adaptability, flexibility, and reliability.
- Ability to multitask in a fast-paced office environment and work independently or as part of a team.
- Excellent verbal and written communication skills.
- Computer proficiency and knowledge of relevant software applications.
Nice To Haves
- Medical office experience.
- Electronic Medical Record (EMR) experience.
- Healthcare experience.
Responsibilities
- Provide warm, professional customer service to patients, families, and caregivers calling the center.
- Confirm and update patient demographic and health insurance information.
- Check health insurance eligibility and answer patient insurance inquiries accurately.
- Schedule primary and specialty care appointments in Athena; manage online portal messages and electronic task buckets.
- Help patients, families, and caregivers access the Patient Portal and encourage its use.
- Process and escalate patient requests, questions, and issues to appropriate resources.
- Monitor provider schedules for openings and communicate changes and cancellations to front-desk staff, clinical staff, and providers.
- Provide relevant instructions, educational materials, or community resources related to ongoing care, testing, and referrals.
- Understand and maintain HIPAA regulations and patient privacy protocols.
- Perform other duties as assigned by managers and leads.
Benefits
- Discretionary paid time off.
- 401(k) plan with employer match.
- Professional development and continuous learning opportunities.
- Career advancement opportunities.
- Training.
- Company-wide parties and events.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
