Patient Care Representative

42 North Dental • Brockton, MA

1d • $24 - $28

About The Position

The Patient Care Representative (Dental Receptionist) provides administrative support to facilitate the relationship between patients and dentists at Gentle Dental Brockton. With a focus on exceptional patient service, this role is the front line of patient communication and assists patients with the administrative functions of dental care. The position is part of a team focused on comprehensive dental care, quality, service, and patient satisfaction.

Requirements

• Excellent customer service skills.
• Clear speaking and telephone voice.
• Positive attitude and energetic personality.
• Comfort working in a computerized environment.
• Ability to multitask.

Responsibilities

• Interact with patients professionally and positively by telephone and in person.
• Schedule and confirm appointments.
• Review treatment plans with patients and explain their financial responsibilities.
• Confirm insurance benefits, communicate patient payment obligations, and collect payments.
• Maintain and manage patient records from initial forms and paperwork through billing, ensuring accurate data entry.
• Respond to and reply to requests for information.
• Maintain strict compliance with HIPAA and patient privacy requirements.
• Perform other related job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed