Patient Care Representative

42 North Dental • Franklin Town, MA

2d • $25 - $30

About The Position

The Patient Care Representative (Dental Receptionist) provides administrative support to facilitate the relationship between patients and dentists. With a focus on exceptional patient service, this position is the front line of patient communication and assists patients with the administrative functions of dental care. The role is with Gentle Dental Franklin, a practice supported by 42 North Dental, and contributes to comprehensive dental care focused on quality, service, and patient satisfaction.

Requirements

• Excellent customer service skills.
• Clear speaking and telephone voice.
• Positive attitude and energetic personality.
• Comfort working in a computerized environment.
• Ability to multitask.

Responsibilities

• Interact with patients in a positive, professional manner by telephone and in person.
• Schedule and confirm appointments.
• Review treatment plans with patients and educate them about their financial responsibilities.
• Accurately confirm insurance benefits, communicate patient payment obligations, and collect payments.
• Maintain and manage patient records, from initial forms and paperwork through billing, with accurate entry of patient information.
• Respond to and reply to requests for information.
• Maintain strict compliance with HIPAA and patient privacy requirements.
• Perform other related job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed