Patient Registration Representative Outpatient Rehab
About The Position
The Patient Registration Representative interacts with patients, checks them in for appointments, and coordinates follow-up appointments. The role performs administrative duties related to patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, the representative provides high-quality customer service in a high-volume, fast-paced environment. Duties include greeting and checking in patients arriving for appointments, surgeries, therapies, or procedures; registration and checkout at centralized welcome desks and physician-practice check-in desks; collecting point-of-service payments; and potentially scheduling appointments.
Requirements
- High school diploma or equivalent required.
- Excellent interpersonal and communication skills.
- Ability to work in a high-volume, fast-paced environment.
Nice To Haves
- One year of customer service experience preferred.
Responsibilities
- Greet patients and check them in upon arrival for appointments, surgeries, therapies, or procedures.
- Coordinate follow-up appointments.
- Enter patient demographic and insurance information as part of registration.
- Collect copays and other point-of-service payments.
- Complete registration and checkout at centralized welcome desks and physician-practice check-in desks.
- Provide customer service to patients and families and liaise with patients, the community, and healthcare professionals.
- Schedule appointments, as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
