Patient Registration Representative Rehab hospital
About The Position
The Patient Registration Representative interacts with patients, checks them in for appointments, and coordinates follow-up appointments. The role performs administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, the representative uses interpersonal and communication skills to provide high-quality customer service in a high-volume, fast-paced environment. Duties include greeting and checking in patients arriving for appointments, surgeries, therapies, or procedures at hospital entrances, medical office buildings, and physician practices. The representative completes registration and checkout, collects point-of-service payments, and may also schedule appointments.
Requirements
- High school diploma or equivalent required.
- Excellent interpersonal and communication skills to provide high-quality customer service.
Nice To Haves
- One year of customer service experience preferred.
Responsibilities
- Greet and check in patients upon arrival for appointments, surgeries, therapies, or procedures.
- Complete patient registration and checkout.
- Enter patient demographic and insurance information.
- Collect copays and other point-of-service payments.
- Coordinate follow-up appointments.
- May schedule appointments.
- Provide customer service to patients and families and act as a liaison to patients, the community, and healthcare professionals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
