PATIENT REGISTRATION REPRESENTATIVE

Alivio Medical Center•Chicago, IL

2d•$19 - $19•Onsite

About The Position

The Patient Registration Representative provides superior customer service in support of Alivio Medical Center’s operations and serves as a liaison among patients, providers, and staff. The role maintains patient demographic and insurance records, performs payment-entry and scheduling duties, and protects patient confidentiality. The representative is expected to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities. The position is based at the Morgan Site in Chicago, Illinois, and pays $19.00 per hour.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service or a medical office.
Good organizational and clerical skills.
Excellent communication skills.
Fluency in English and Spanish, orally and in writing.

Nice To Haves

Medical Office Assistant program.

Responsibilities

Greet and interact with patients, visitors, and staff in a pleasant and professional manner.
Check in patients with or without appointments and register new and established patients, including newborns.
Pre-register patients with new appointments and newborns.
Verify patient demographics in the Practice Management system at every visit.
Create cases, including Title X Family Planning and OB cases.
Collect and update patient insurance card information or alternative payment information in the Practice Management system at every visit.
Collect payment before office visits and provide receipts.
Balance monies against the daily and deposit slip report; secure posting or retrieve charges as needed.
Secure cash collections and deposit-envelope monies in the safe.
Assist patients, or refer them as necessary, with insurance coverage questions and forms or applications, including Sliding Scale, Medicaid Presumptive Eligibility (MPE), newborn applications, and Managed Care Primary Care Provider (PCP) transfer requests.
Assist clinical staff with Emergency Medical Card coverage.
Check patients out and schedule return appointments as needed.
Answer telephones, schedule appointments, and send provider messages electronically.
Process missed appointments and notify providers by sending electronic flags.
Verify appointments by making a second call on the day of the appointment.
Use the text messaging platform to accommodate patient needs and appointments, including running broadcast messages for cancellations.
Use the Medfusion Patient Portal to accommodate patient needs and appointments.
Log in to the phone system and all available queues, answering calls politely and professionally.
Complete patient surveys.
Monitor supply levels and equipment operation and notify the supervisor when supplies or equipment maintenance are needed.
Perform other related duties as assigned.