Patient Registration Representative
About The Position
Contribute to the TTUHSC El Paso patient experience by performing customer service and administrative duties in an outpatient clinical setting. No direct patient care is required. This role serves as the primary point of contact for patients and families visiting an assigned Texas Tech Physicians of El Paso ambulatory clinic. The position is onsite at TTEP and is not eligible for remote or hybrid work. The employer is not considering applications from individuals who require employment visa sponsorship, including H-1B visa holders and individuals currently on student or postgraduate visas. The representative supports patient registration, scheduling, billing information, insurance verification, and clinic operations. The role may require cross-coverage at Texas Tech Physicians of El Paso clinics across locations, including Alberta, Transmountain, NE Clinic, and Kenworthy. Compensation depends on the selected candidate’s qualifications, the hiring department’s budgetary guidelines, and the institutional pay plan.
Requirements
- High school diploma or GED.
- Customer service experience in a healthcare setting.
- Previous experience interacting with patients.
- Knowledge of basic medical terminology.
- Experience with electronic medical record (EMR) systems.
- Excellent written and verbal communication and interpersonal skills.
Nice To Haves
- Bilingual in Spanish.
Responsibilities
- Serve as the primary point of contact for patients and families arriving at an assigned ambulatory clinic.
- Greet internal and external guests and visitors promptly, courteously, and professionally.
- Assist patients and families with check-in and check-out.
- Interview patients and/or families to obtain demographic, financial, and insurance information, and update records as needed.
- Verify insurance and collect copayments and deductibles to support the financial integrity of patient services.
- Process billing information accurately and promptly.
- Assist patients with required forms, insurance coverage questions, and available payment options.
- Schedule new and follow-up appointments; occasionally register walk-in patients at Primary Care facilities.
- Help coordinate patient flow and notify appropriate parties about issues that may cause service delays or denials.
- Handle add-ons, rescheduling, and cancellations according to department protocol.
- Perform assigned administrative tasks, including answering phones, receiving and delivering messages, triaging calls, and scanning documents.
- Maintain the clinic reception and waiting areas.
- Protect the confidentiality of patients, applications, records, and information received.
- Provide cross-coverage for Texas Tech Physicians of El Paso clinics across locations when needed to meet operational and staffing needs.
- Follow applicable policies, procedures, and practices, including Regents Rules, TTUS, and HSECEP OPs.
- Demonstrate and promote Texas Tech Health El Paso’s values of Service, Respect, Accountability, Integrity, Advancement, and Teamwork.
- Maintain required licensure, certifications, compliance, and training.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
