Patient Registration Representative

WakeMed Health & Hospitals • Clayton, NC

1d • Onsite

About The Position

The Patient Registration Representative checks patients in for appointments and coordinates follow-up appointments. The role performs administrative duties for patient registration, including entering demographic and insurance information and collecting copayments. As a liaison among patients, the community, and healthcare professionals, the representative provides high-quality customer service in a high-volume, fast-paced environment. The position greets and checks in patients and families arriving for appointments, surgeries, therapies, or procedures at centralized welcome desks at hospital entrances and medical office buildings, as well as check-in desks within physician practices. The representative collects point-of-service payments and may also schedule appointments.

WakeMed Health & Hospitals has served the community since 1961 and describes itself as the leading provider of health services in Wake County. Its mission is to improve the health and well-being of the community and provide outstanding, compassionate care.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal and communication skills.
• One year of customer service experience is preferred.

Nice To Haves

• One year of customer service experience.

Responsibilities

• Greet and check in patients and families upon arrival for appointments, surgeries, therapies, or procedures.
• Perform patient registration administrative duties, including entering demographic and insurance information.
• Collect copayments and other point-of-service payments.
• Coordinate follow-up appointments.
• Schedule appointments when required.
• Provide customer service and act as a liaison to patients, the community, and healthcare professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED