Patient Service Representative - Rehab Services
Akron Children's Hospital•Akron, OH
•Onsite
About The Position
The Patient Service Representative provides business, financial, and appointment-related services to support patient visits and create a positive patient experience. Duties include preparing for visits, assisting patients with arrival and departure, processing payments, and supporting the smooth operation and appearance of the department. This is a part-time, 28-hour-per-week onsite role in Akron, Ohio, scheduled Monday through Friday between 7:00 a.m. and 6:00 p.m.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
- Excellent interpersonal skills for communicating by telephone and face-to-face with patients, patient families, physicians, and facility staff.
- Strong organizational skills and ability to prioritize multiple tasks effectively.
- Ability to perform basic math to process insurance co-payments.
Nice To Haves
- Experience in a general office setting performing clerical or administrative duties.
- Experience in a healthcare environment.
- Experience with a computerized scheduling system.
- Knowledge of medical terminology.
Responsibilities
- Develop and maintain positive relationships with patients and families by greeting them and responding promptly and caringly to questions and requests.
- Perform assigned point-of-service activities, including visit preparation, co-pay collection, and patient tracking, under the direction of the supervisor.
- Schedule patient visits and diagnostic testing using hospital procedures and resources.
- Manage third-party payors and collect co-payments.
- Complete routine tasks and general office duties, including faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
- Maintain appropriate front desk inventory and communicate supply needs to the appropriate staff member.
- Support smooth office operations by adjusting priorities based on workload and anticipating needs and deadlines.
- Maintain the department's overall appearance, including the cleanliness of the work area and waiting room as needed.
- Participate in clerical and administrative cross-coverage as needed.
- Ensure HIPAA compliance.
- Perform other duties as required.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
