Patient Service Representative 3- Physical Rehab

Marshall Medical Center • Placerville, CA

7d • $25 - $29

About The Position

Patient Representative 3 provides administrative support to patients and clinicians in an outpatient clinic under the supervision of the Practice Director/Supervisor. The role supports efficient patient care and coordination with healthcare providers by scheduling appointments, handling patient registration, responding to billing inquiries, and providing MyChart support. The position may also involve training new staff and assisting in other departments as needed.

Requirements

• High school diploma or equivalent.
• At least two years of healthcare experience; vision, dental, and veterinary experience are accepted.
• At least two years of customer service experience.
• Exceptional communication and customer service skills.
• Strong organizational skills and the ability to prioritize and manage a high volume of telephone calls, with strong follow-through.
• Ability to take initiative, learn quickly and actively, and participate as part of an administrative team.
• Computer proficiency with MS Office Suite, including Word and Excel, and Google applications, and the ability to learn new programs with ease.
• Ability to establish and maintain effective working relationships with staff at all levels, volunteers, and the general public.
• Excellent interpersonal skills and comfort interacting with people in all stages of health and healing.
• Ability to adhere to HIPAA regulations and maintain confidentiality.
• Comfort with regularly verifying and processing insurance eligibility, obtaining authorization requests, and verifying personal credentials with external partners to obtain this information.

Nice To Haves

• Two years of customer service experience preferably in a healthcare environment.
• Three years of experience in automated scheduling in a physician office.
• Multi-provider medical office experience.
• Experience working with patients and providers using Epic (electronic health record).

Responsibilities

• Schedule appointments.
• Handle patient registration.
• Address billing inquiries.
• Provide MyChart support.
• Coordinate with healthcare providers to support efficient patient care.
• Train new staff, as needed.
• Assist in other departments, as needed.
• Verify and process insurance eligibility and obtain authorization requests.
• Maintain clinic, provider, RN, and patient confidentiality in accordance with HIPAA regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED