Patient Service Representative II, Psych Rehab

Cedars-Sinai•Los Angeles, CA

7d•$26 - $40

About The Position

The Patient Service Representative II (PSR II) provides clerical and administrative support in licensed clinics at Cedars-Sinai Medical Center while managing high-volume patient coordination and complex scheduling. Following established practices, policies, and guidelines, the PSR II is cross-trained to cover multiple providers and serves as a resource. The role helps maintain high standards of patient service and care, supports patient flow, and acts as a liaison between patients and the clinical team.

Requirements

High school diploma or GED.
At least 2 years of experience working with insurance companies and obtaining authorizations.

Responsibilities

Independently manage patient check-in and check-out, including payment collection and reconciliation.
Maintain accurate patient demographic and insurance information in the CS-Link system.
Schedule and coordinate appointments to support smooth patient flow, following scheduling protocols, guidelines, and standard operating procedures.
Handle special or multi-coordination scheduling requests, such as echo, EKG, Zio, and lab appointments, including provider visit sequencing and panel visits.
Coordinate procedures and testing with other departments and ancillary services; monitor daily schedules and identify no-shows for rescheduling.
Analyze healthcare insurance benefits to assess patients’ out-of-pocket expenses and authorization requirements.
Manage providers’ master schedules, schedule changes, and patient/provider correspondence.
Coordinate patient referrals and authorizations in accordance with healthcare regulatory standards and Cedars-Sinai Medical Center best practices.
Participate in departmental huddles and staff meetings, occasionally leading discussions or presentations.
Manage department-specific data and workflows using lean methodology.
Promote and follow infection prevention standards and department policies and procedures.
Retrieve and obtain records as needed under clinical protocol, while following CSMC and HIPAA confidentiality guidelines.
Manage patient flow in the clinic, guide patients through work-ups in other departments as needed, and serve as a liaison between patients and the clinical team.
Perform courier services within the medical center vicinity, such as picking up or dropping off supplies.
Answer telephones using a consistent greeting, take complete and accurate messages, triage and relay messages to the appropriate party, and potentially use an automated call distribution system.