Patient Service Representative-Occupational Health Woodstock Full Time Days

Northwestern Memorial Healthcare • Woodstock, IL

10d • Onsite

About The Position

The Patient Service Representative supports the Occupational Health clinic by checking patients in and out and providing exemplary customer service to patients and guests. The position is based at the Woodstock hospital campus and requires travel to provide coverage at other locations, including Huntley, McHenry, and Lake Forest. It is a 40-hour-per-week role with eight-hour shifts scheduled between 6:45 a.m.–3:15 p.m. and 8:30 a.m.–5:00 p.m. The clinic is open Monday through Friday and is closed on weekends and major holidays.

The representative greets patients, confirms their identity, provides visit-related information, and completes registration and appointment-related tasks. The role also handles patient payments and billing information, maintains a clean and comfortable waiting area, and communicates appointment delays or changes. The Patient Service Representative reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, applicable policies, and regulatory and accreditation standards.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Nice To Haves

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Responsibilities

• Greet patients and guests, confirm patient identity, and provide information related to their visit.
• Complete patient check-in and check-out functions as directed.
• Confirm and update patient identification, demographic, and insurance information.
• Complete patient registration as needed.
• Obtain patient consents and authorizations.
• Collect co-payments, past-due balances, and point-of-service payments.
• Post payments, process billing information, and complete end-of-day cash drawer closing.
• Keep the waiting area clean and comfortable.
• Inform patients of delays or changes in appointment status.
• Schedule appointments as necessary.
• Travel to provide coverage at other locations, including Huntley, McHenry, and Lake Forest.
• May perform other duties as assigned.

Benefits

• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED