Patient Service Representative-Occupational Health Woodstock Full Time Days

Northwestern Memorial Healthcare • Woodstock, IL

6h • $19 - $27 • Onsite

About The Position

The Patient Service Representative supports the Occupational Health clinic by checking patients in and out of appointments and providing exemplary customer service to patients and guests. The role is based at the Woodstock hospital campus and requires travel to provide coverage at other locations, including Huntley, McHenry, and Lake Forest. This is a full-time position at 40 hours per week, with 8-hour day shifts scheduled between 6:45 a.m.–3:15 p.m. and 8:30 a.m.–5:00 p.m. The clinic is open Monday through Friday and is closed on weekends and major holidays.

The representative reflects Northwestern Medicine’s mission, vision, and values; follows its Code of Ethics and Corporate Compliance Program; and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards.

Requirements

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Nice To Haves

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Responsibilities

• Greet patients and guests, confirm patient identity, and provide information related to their visit.
• Complete check-in and check-out functions as directed.
• Confirm and update patient identification, demographic, and insurance information.
• Complete patient registration as needed.
• Obtain patient consents and authorizations.
• Collect co-payments, past-due balances, and point-of-service payments.
• Post payments, process billing information, and complete end-of-day cash drawer closing.
• Keep the waiting area clean and comfortable.
• Inform patients of delays or changes in appointment status.
• Schedule appointments as necessary.
• May perform other duties as assigned.

Benefits

• Northwestern Medicine describes a range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED