Patient Service Representative II, Full Time - Days

Cedars-Sinai Medical Center•Beverly Hills, CA

1d•Onsite

About The Position

The Patient Service Representative II (PSR II), following established practices, policies, and guidelines, provides clerical and administrative support while handling high-volume patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. The PSR II is cross-trained to cover multiple providers and serves as a resource. This position provides front-office and patient-access support for the Patient and Family Support Program (PFSP)/Cancer Rehabilitation Clinic. Duties include patient check-in and check-out, scheduling new consultations and follow-up visits, obtaining authorizations for follow-up visits and in-clinic procedures, managing telephone communications, and routing patient messages to providers. The role also provides cross-coverage for Clinical Nutrition, Social Work, Supportive Care Medicine, Psychiatry, and Psychotherapy services.

Requirements

High School Diploma or GED.
At least 2 years of experience working with insurance companies and obtaining authorizations.

Responsibilities

Provide clerical and administrative support in licensed clinics.
Coordinate high-volume patient needs and complex scheduling; cross-cover multiple providers and serve as a resource.
Provide front-office and patient-access support for the PFSP/Cancer Rehabilitation Clinic, including patient check-in and check-out.
Schedule new consultations and follow-up visits and obtain authorizations for follow-up visits and in-clinic procedures.
Manage telephone communications and route patient messages to providers.
Provide cross-coverage for Clinical Nutrition, Social Work, Supportive Care Medicine, Psychiatry, and Psychotherapy services.
Answer and triage calls, directing callers to appropriate individuals or departments.
Schedule and obtain authorizations for appointments, surgeries, and ancillary services.
Perform insurance verification functions.
Process and track incoming and outgoing referrals.
Sort and dispose of mail and patient information in compliance with HIPAA rules and regulations and Cedars-Sinai standards.
Assist with all work assignments.