Patient Service Representative - Full-time

Mercy • Springfield, MO

2d

About The Position

The Patient Service Representative (PSR) is a primary point of contact for patients and visitors, helping create a positive, seamless patient experience through front-desk operations and workflow support. The role supports patients as they navigate appointments and services, and helps with the financial aspects of patient encounters by explaining financial responsibilities, requesting and collecting payments, reviewing payment options and assistance resources, and documenting financial conversations and outcomes.

This fast-paced position coordinates front-desk operations, scheduling, registration, check-in and check-out, phone support, payment processing, and clinic clerical work. The representative helps maintain a clean, safe, and welcoming environment and contributes to a compassionate healthcare team.

Requirements

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to build rapport with patients while maintaining professionalism and confidentiality.
• Strong attention to detail and organizational skills.
• Comfort discussing payments, financial responsibilities, and assistance options with empathy and confidence.
• Basic computer proficiency and data entry skills.
• Ability to adapt and thrive in a busy healthcare environment.

Nice To Haves

• One year of medical office or healthcare customer service experience.

Responsibilities

• Welcome and register patients with professionalism and compassion.
• Schedule appointments and manage check-in and check-out activities.
• Answer phones and assist patients with questions and concerns.
• Maintain accurate patient records in Epic and other systems.
• Collect and post patient payments and balance daily cash drawer activities.
• Communicate patient financial responsibilities, payment options, and available financial assistance resources.
• Accurately document financial conversations, referrals, and payment arrangements.
• Support clinic operations through clerical duties, scanning, fax management, and record maintenance.
• Help ensure a clean, safe, and welcoming environment for patients and visitors.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED