Patient Service Representative | Full-Time

Wills Eye Hospital•Plymouth Meeting, PA

15h•Onsite

About The Position

Wills Eye Hospital is hiring a full-time Patient Service Representative in Plymouth Meeting, Pennsylvania. The role supports patients, providers, and clinical teams by managing administrative workflows for patient registration, insurance verification, appointment coordination, and communication. The representative helps ensure accuracy and efficiency while contributing to a positive patient experience in a fast-paced clinical environment. Responsibilities include greeting patients professionally; registering them promptly and accurately in the NextGen practice management system; verifying insurance and obtaining required referrals or authorizations; coordinating with a manager when coverage issues arise while considering the medical urgency of each patient's condition; ensuring required chart signatures are in place before entering charges; scheduling follow-up appointments according to physician instructions; updating patients about expected wait times; and communicating with technicians as needed. Wills Eye Hospital is a nationally recognized ophthalmology and vision-care institution known for clinical excellence, innovation, and patient-centered care. It provides specialized care to more than 250,000 patients annually. The hospital offers opportunities for training, certification, and career growth, and access to advanced technology and specialized care teams. Remote positions are not offered.

Requirements

High school diploma or equivalent.
Two years of healthcare experience.
Exceptional customer service practices.
Ability to communicate verbally with staff and patients in a professional, customer-focused manner.
Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.

Nice To Haves

Proficiency with ICD-9 codes, CPT coding, medical terminology, and HIPAA regulations.

Responsibilities

Greet all patients in a friendly and professional manner.
Register patients in a timely manner and enter accurate demographic and insurance information into the NextGen practice management system.
Verify patient insurance and obtain necessary referrals or authorizations before the patient is seen.
Alert the manager to coverage problems and jointly determine whether the patient must pay for services or reschedule, taking the medical urgency of the condition into consideration.
Ensure the resident and staff attending have signed charts before entering charges.
Schedule appropriate follow-up appointments by reviewing physician instructions and seek clarification from a physician or manager when needed.
Inform patients about anticipated long waits and provide updates on expected wait times.
Communicate with technicians as necessary to meet patient needs.