Patient Service Representative - Raymond - Full Time

SolutionHealth•Raymond, NH

About The Position

The Patient Service Representative provides clerical support and is responsible for front desk operations. Duties include greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographic information, retrieving and updating medical records, collecting fees, and performing other general clerical duties as assigned. The role also supports accurate patient registration and efficient patient care and administrative operations.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office.

Nice To Haves

Previous experience in a health care setting performing similar functions.

Responsibilities

Greet and register patients and notify medical staff when patients arrive.
Verify patients’ current addresses and insurance status.
Follow company procedures and referral protocols, including writing referrals and scheduling specialist appointments, hospital testing, and lab work.
Complete prior authorizations for testing according to insurance requirements.
Check patients out, collect payments, and schedule follow-up or specialty appointments as appropriate.
Post charges to patient accounts when required, using appropriate diagnostic and CPT coding to ensure accurate charges and account posting.
Maintain provider schedules and optimize appointment scheduling.
Confirm appointments on the daily schedule.
Assist in developing and implementing systems that support effective, accurate patient registration.
Recommend ways to improve the efficiency of patient care or administrative operations.