Patient Service Representative

Envision Radiology•Draper, UT

10d•$18 - $22•Onsite

About The Position

Envision Imaging is seeking a Patient Service Representative to work at its outpatient imaging center in Draper, Utah. The role focuses on patient care and supporting physicians by providing attentive, welcoming service and ensuring patients feel prioritized. The representative performs administrative and front-desk work, including answering calls, entering data, checking patients in and out, assisting with appointment scheduling, entering charges, verifying insurance coverage, collecting payments, and issuing receipts. The position also supports company initiatives to maintain quality, service, and operational excellence while following process and compliance requirements. The role works Monday through Friday from 8:00 a.m. to 4:30 p.m., with a stated pay range of $17.95 to $21.60. It operates in an outpatient clinical environment and has no supervisory responsibilities or expected travel. The job description notes that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least one year of experience providing exceptional customer service; healthcare experience is preferred.
High school diploma or equivalent (GED).
Detail-oriented, self-motivated, able to solve problems, and a team player.
Ability to navigate multiple computer screens and browsers quickly and accurately.
Ability to excel in a fast-paced team environment.
Ability to consistently exceed company and customer expectations.
Strong communication skills and a professional demeanor.

Nice To Haves

Customer service experience in a healthcare environment.

Responsibilities

Answer inbound calls to the center.
Greet patients and providers in a friendly and welcoming manner.
Check scheduled patients in and out and ensure the required documentation is received.
Collect copayments, coinsurance, and deductibles when applicable.
Listen to and resolve patient, provider, and other customer complaints, escalating to the PSR Lead and/or Area Manager as needed.
Enter patient registration data accurately.
Assist with medical records as needed.
Process queues promptly and efficiently while following process and compliance requirements.
Manage eRIS Center workflow, including the daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and time-of-service collections.
Stay informed about known carrier issues and identify carrier-specific concerns, such as out-of-network status and plan limitations.
Monitor schedules and ensure data, attachments, history, and other required information are complete before exams are performed.
Handle no-show appointments by contacting patients, cancelling, and rescheduling.
Reschedule and cancel appointments as needed or directed, including incoming and outgoing patient calls.
Monitor the waiting room to prevent extended wait times and assist patients as needed.
Request orders and process new and same-day requests.
Ask patients to complete a satisfaction survey after their exam.
Follow Envision’s Code of Conduct and Compliance Policies and attend annual compliance training.
Perform other duties as assigned.