Patient Service Representative
About The Position
The Cardiac Management Solutions division of ZOLL Medical Corporation is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. LifeVest® is worn by patients at risk for sudden cardiac arrest and provides protection as their medical condition changes. A typical assignment involves visiting a patient in a hospital before discharge, setting up the equipment, and training the patient and caregivers. PSRs follow up as needed to support patient understanding and satisfaction. This role may suit health professionals with patient-care and teaching experience who want to supplement their income. PSRs may accept or decline assignments according to their schedules. Many assignments can be scheduled around other commitments, including before or after work and on days off.
Requirements
- At least one year of patient-care experience.
- Patient-care experience must have been in a paid professional environment, not as a family caregiver.
- Patient-care experience must be documented on the resume.
- Complete a background check.
- Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
- Disclose a personal NPI number, if applicable.
- Have a valid driver’s license and car insurance and/or a valid state ID.
- Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
- Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the geographic area.
Nice To Haves
- Preferred candidates may include RNs, EMTs, paramedics, EMS personnel, firefighters, PAs, LPNs, MAs, phlebotomists, RCIS professionals, CVTs, and EKG technicians.
Responsibilities
- Contact caregivers and family members to schedule services.
- Accept assignments that may include daytime, evening, and/or weekend work.
- Travel to patients’ homes and healthcare facilities to provide services.
- Train patients and, when applicable, their caregivers in the use of LifeVest®.
- Program LifeVest® according to the prescribing physician’s orders.
- Measure patients and determine the correct garment size.
- Review applicable paperwork with patients and obtain their signatures.
- Transmit a signed Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
- Manage device and garment inventory.
- Disclose any family relationship with a potential referral source.
Benefits
- Competitive fee for service.
- Flexibility to accept or decline assignments and work around personal schedules.
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What This Job Offers
Education Level
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