Patient Service Representative I

Josephson-Wallack-Munshower Neurology PC•Franklin, IN

11d•Onsite

About The Position

The Patient Service Representative I greets patients, provides and updates information, communicates with departments, and schedules appointments. The position checks patients in and out, gives necessary instructions and directions, collects co-pays and previous account balances, and uses computer systems to generate billing information and enter referrals. It also supports reception and office tasks, including photocopying, computer input, typing, scheduling, and distributing the next day's schedules. When assigned as Runner, the representative maintains patient flow to exam rooms, takes and documents vitals, transmits medical information securely by email or fax, arranges charts chronologically, and checks charts for accuracy and completion before patient visits. The role also prepares and stocks exam rooms, maintains the pharmaceutical closet and waiting area, and provides continuity of care. The position reports to the Office Manager and/or Team Leader and does not supervise others. This full-time, nonexempt position is scheduled Monday through Friday, 8 a.m. to 5 p.m. It operates in a clinical office setting within a confined cubicle area and involves minimal travel between JWM offices using a personal vehicle. A valid driver's license and current auto insurance are required; standard mileage reimbursement is provided.

Requirements

High school diploma or GED.
Completion of an accredited medical terminology course.
At least 1 year of experience in a customer service setting.
Experience using computers and office equipment.
Ability to communicate clearly in person and by phone and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to file correctly using an alphabetical or numerical filing system.
Skill in using office equipment and handling paperwork and filing.
Knowledge of reception tasks, clinic policies and procedures, paperwork, office equipment, patient service concepts and techniques, and medical terminology.
Valid driver's license and current auto insurance for minimal travel between JWM offices.

Nice To Haves

Six months of experience working with patients in a public health care setting is preferred.

Responsibilities

Check patients in and out politely, promptly, and helpfully, and provide necessary instructions or directions.
Clean and stock exam rooms, including dictation areas, and prepare rooms for procedures.
Maintain the pharmaceutical closet, keeping it organized and disposing of expired medication.
Use the computer system to generate information for billing and enter referral information.
Collect co-pays and previous account balances.
Maintain a clean, orderly waiting area, including reading materials.
Assist with photocopying, computer input, typing, and appointment scheduling as reception tasks permit.
Print and distribute the following day's schedules to appropriate employees and physicians.
When assigned as Runner, maintain patient flow to exam rooms, take vitals, and document information for providers.
Transmit medical information to requesting parties via secure email or fax.
Arrange charts in chronological order and review them for accuracy and completion before releasing them for patient visits.
Provide continuity of care.
Perform other duties as assigned.