Patient Service Representative I

Forefront Dermatology • Summerville, SC

5d

About The Position

The Patient Service Representative I serves as the primary point of contact for patients upon arrival at a dermatology or plastics clinic. The role supports clinic operations through patient registration, preparation of electronic practice management and health records, payment collection, appointment scheduling, and accurate financial reporting to the Forefront Billing Department.

The representative also helps maintain an organized patient-facing environment, coordinates appointment and referral processes, manages patient documents and outreach, and follows company procedures and compliance requirements.

Requirements

• High school diploma or GED.
• Up to one year of medical office or front desk experience is preferred; dermatology and/or plastics experience is preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, and comfort navigating electronic health record and scheduling systems.
• Strong organizational, communication, and customer service skills, with the ability to multitask in a fast-paced clinical environment.
• Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.
• Ability to handle sensitive information discreetly and maintain patient confidentiality in accordance with HIPAA.

Nice To Haves

• Up to one year of medical office or front desk experience.
• Dermatology and/or plastics experience.

Responsibilities

• Open and close the clinic daily, including cash box counting, documentation, and reconciliation of daily payment totals.
• Greet and check in patients; verify and update demographic, insurance, and consent information in the electronic health record and scheduling system.
• Collect co-pays, account balances, and cosmetic payments; process retail sales transactions, provide receipts, and maintain accurate daily cash log documentation.
• Manage the waiting room environment and communicate delays to patients as needed.
• Monitor the daily schedule for additions, cancellations, and no-shows; schedule appointments according to company procedure.
• Complete patient outreach as needed to fill schedules and manage recalls.
• Handle handoffs and escalations from billing and the central call center when needed.
• Scan and manage documents in the electronic health record, including referrals, lab results, prior authorizations, and medical record releases.
• Prepare next-day appointments by printing fee tickets and reviewing charts for required forms, referrals, and eligibility; contact patients to collect information for payer verification when needed.
• Sell and track cosmetic products and other retail items according to standard operating procedures, including payment recording and collection and inventory management.
• Answer incoming calls promptly, screen inquiries, take messages, and route calls appropriately.
• Coordinate referrals and patient appointment requests according to company protocols, procedures, and clinician schedule templates to support accuracy and productivity.
• Sort and distribute U.S. mail and courier contents according to company policy.
• Adhere to compliance requirements and complete mandatory training and meetings.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED