Patient Service Representative I

University Hospitals • Warrensville Heights, OH

11d

About The Position

The Patient Service Representative I works in the Physical Therapy department and may travel to surrounding clinics to provide support as needed. The schedule is flexible, with shifts between 7:30 a.m. and 6:00 p.m.

The role focuses on accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives use quality customer service techniques to meet patient needs and maintain professional interpersonal relationships with patients, physicians, and coworkers. They also support department operations as needed, perform other assigned duties, and comply with applicable policies and standards.

The representative must follow all requirements for safely and securely maintaining patients’ Protected Health Information (PHI), including applicable annual training, the UH Code of Conduct, and UH policies and procedures. Department-specific duties and responsibilities are provided during orientation.

Requirements

• High school equivalent or GED.
• Customer service experience, preferably in the medical field.
• Typing proficiency of 30 words per minute.
• Excellent verbal and communication skills.
• Attention to detail.
• Basic computer knowledge.

Nice To Haves

• At least 1 year of related experience as a secretary or receptionist.
• Proficiency with ICD-9 coding and medical terminology.

Responsibilities

• Accurately and efficiently register patients.
• Schedule procedures.
• Handle charge transmittals, collections, and procurement.
• Use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians, and coworkers.
• Support department operations as needed.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Safely and securely maintain patients’ Protected Health Information (PHI).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED