Patient Service Representative I

Integrated Medical Professionals•Flushing, NY

11d•Onsite

About The Position

Integrated Medical Professionals is a multi-specialty, urology-focused practice. The Patient Service Representative I provides customer service by phone and in person and helps ensure an exemplary patient experience. This role coordinates clerical activities, including answering calls, greeting patients and visitors, and scheduling appointments. It also guides patients through intake and checkout, including registration, medical-record handling, and collection of copayments, deductibles, and outstanding balances. The representative follows procedures for identifying patient files and verifying insurance information to support a smooth experience between clerical and clinical staff. The position is based at the office at 35-30 Francis Lewis Blvd, Flushing, NY 11358. Hours are Monday through Thursday, 8:30 a.m.–5:00 p.m., and Friday, 8:30 a.m.–3:00 p.m. The posting states there are no weekends, evenings, or holidays. Compensation is $22–$24 per hour. The employer offers PTO, holiday pay, and a comprehensive benefits package.

Requirements

High school diploma or equivalent required.
Minimum of 1–3 years of customer service experience required.
Skill using computer programs and applications, including Microsoft Office.
Knowledge of healthcare system operations and experience navigating electronic medical records (EMRs).
Ability to answer multiple incoming telephone calls.
Excellent organizational skills, ability to multitask, and ability to perform well in stressful situations.
Customer-oriented approach and ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to understand established office routines and policies.
Ability to maintain financial records and perform mathematical tasks.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products, including HMO, PPO, HSA, commercial plans, and Medicare.
Ability to navigate online health insurance portals to verify benefits.

Nice To Haves

Some college work preferred.
Experience in a medical office preferred, specifically in urology.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Welcome and greet patients and visitors in person or by phone.
Keep the front desk clean and organized.
Register new patients and update existing patient demographics, collecting personal and financial information such as copayments and insurance cards.
Collect outstanding patient balances.
Obtain referrals and authorizations when required.
Scan incoming faxes, consents, reports, and other patient information into patient charts.
Generate daily batch transmittal reports.
Facilitate patient flow by notifying providers or medical staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
Schedule follow-up services and office visits.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain office supplies and equipment by anticipating inventory needs, placing orders, and monitoring equipment.
Protect patient confidentiality and secure protected health information, including avoiding leaving it in plain sight and logging off computers before leaving them unattended.
Ensure proper handoff of responsibilities when tasks are completed.
Meet attendance requirements and begin work promptly for assigned or confirmed shifts.
Respect and support the organization’s commitment to cultural diversity through behavior, language, and actions.
Use time and resources consistently well.
Ensure medical records are accurate and complete.
Perform other position-related duties as assigned.
Support compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines for Parts C and D General Compliance and Fraud, Waste & Abuse.
Comply with HR confidentiality standards.