Patient Service Representative I

Forefront Dermatology•Dallas, TX

11d

About The Position

The Patient Service Representative serves as the primary point of contact for patients arriving at a dermatology or plastics clinic. The role supports patient registration, preparation and maintenance of electronic practice management and health records, collection of co-pays and other payments, appointment scheduling, and accurate financial reporting to the Forefront Billing Department. The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m. Duties also include opening and closing the clinic, managing patient communications and records, coordinating referrals and appointments, handling retail and cosmetic transactions, and following company procedures and compliance requirements.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Comfort navigating electronic health record and scheduling systems.
Strong organizational, communication, and customer service skills, with the ability to multitask in a fast-paced clinical environment.
Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.
Ability to handle sensitive information discreetly and maintain patient confidentiality in accordance with HIPAA.

Nice To Haves

Up to one year of medical office or front desk experience is preferred.
Dermatology and/or plastics experience is preferred.

Responsibilities

Open and close the clinic daily, including counting the cash box, documenting activity, and reconciling daily payment totals.
Greet and check in patients; verify and update demographic, insurance, and consent information in the electronic health record and scheduling system.
Collect co-pays, account balances, and cosmetic payments; process retail sales, provide receipts, and maintain accurate daily cash logs.
Manage the waiting room and communicate delays to patients as needed.
Monitor the daily schedule for additions, cancellations, and no-shows, and schedule appointments according to company procedures.
Conduct patient outreach as needed to fill schedules and manage recalls.
Handle handoffs and escalations from billing and the central call center as needed.
Scan and manage electronic health record documents, including referrals, lab results, prior authorizations, and medical record releases.
Prepare next-day appointments by printing fee tickets and reviewing charts for required forms, referrals, and eligibility; contact patients to obtain information for payer verification when needed.
Sell and track cosmetic products and other retail items according to standard operating procedures, including recording and collecting payments and managing inventory.
Answer incoming calls promptly, screen inquiries, take messages, and route calls appropriately.
Coordinate referrals and patient appointment requests according to company protocols, procedures, and clinician schedule templates.
Sort and distribute U.S. mail and courier contents according to company policy.
Follow compliance requirements and complete mandatory training and meetings.
Perform other duties as assigned.

Benefits

Access to health insurance
Access to dental insurance
Access to vision insurance
Health Savings Account with a $500 matching contribution
Eligible for PTO and holiday pay
Company-paid life insurance and long-term disability insurance for full-time employees
Access to voluntary short-term disability insurance for full-time employees
Access to additional life insurance
Eligible for accident and critical illness insurance, hospital indemnity, and Cancer Guardian
401(k) with employer contribution
Profit sharing
Employee discounts