Patient Service Representative I

TELCOR • Lincoln, NE

5d • Onsite

About The Position

The TRCS Patient Service Representative I handles calls from patients of customers where applicable and helps with manual entry of demographic and other requisition information for special projects during downtime. The role involves looking up patient records; entering requisition, patient demographic, and insurance data; performing benefits eligibility checks; and reviewing eligibility failures. Work must be completed efficiently and accurately to support appropriate data processing and clean claim submission. The position requires working in an office, with approved teleworking exceptions.

Requirements

• Uphold confidentiality and comply with federal, state, and company policies, procedures, and regulations.
• Communicate effectively and professionally in writing and verbally, with tact, diplomacy, and respect for others.
• Follow up on and monitor outstanding items independently with little supervision.
• Accurately determine whether a patient already exists in a database before creating a new patient record.
• Demonstrate strong attention to detail and quickly and efficiently navigate computer-based technology platforms and data-entry procedures.
• Work independently and collaboratively to achieve individual and team goals.
• Be self-motivated, analytical, a quick learner, organized, detail-oriented, able to multitask, resilient, and self-disciplined in time management.

Responsibilities

• Handle calls from customers’ patients where applicable.
• Manually enter demographic and other requisition information for special projects during downtime.
• Look up patient records and enter corresponding requisition, patient demographic, and insurance data.
• Perform benefits eligibility checks and review eligibility failures.
• Investigate whether a patient already exists in the database before creating a record, to avoid duplicate patient accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed