Patient Service Representative I

Integrated Medical Professionals PLLC•Village of Lake Success, NY

3h•$22 - $24

About The Position

The Patient Service Representative I provides exemplary customer service and supports the patient experience by phone and in person. The role coordinates front-office clerical work, including answering phones, greeting patients and visitors, scheduling appointments, and moving patients through intake and checkout. Duties include patient registration, maintaining accurate medical records, scanning and filing patient information, collecting copayments, deductibles, and outstanding balances, and verifying insurance information. The representative follows procedures to support a seamless experience between clerical and clinical staff. The position also supports patient flow, obtains referrals and authorizations when required, maintains front-desk organization and office supplies, protects patient confidentiality, and follows applicable compliance and accreditation requirements. Other position-related duties may be assigned.

Requirements

High school diploma or equivalent required.
Minimum of 1–3 years of customer service experience required.
Skill using computer programs and applications, including Microsoft Office.
Knowledge of healthcare systems operations and experience navigating electronic medical records (EMRs).
Ability to answer multiple incoming telephone calls.
Excellent organizational and multitasking abilities, including the ability to perform well in stressful situations.
Customer-oriented approach and ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to understand established office routines and policies.
Ability to maintain financial records and perform mathematical tasks.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products, including HMO, PPO, HSA, commercial insurance, and Medicare.
Ability to use online health insurance portals to verify benefits.
Regularly adhere to and support assigned compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines for Parts C and D on General Compliance and Fraud, Waste & Abuse.
Comply with HR confidentiality standards.

Nice To Haves

Some college work preferred.
Experience in a medical office preferred, specifically in urology.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Welcome and greet patients and visitors in person and by phone.
Keep the front desk area clean and organized.
Register new patients and update existing patient demographics, collecting personal and financial information such as copayments and insurance cards.
Collect outstanding patient balances.
Obtain referrals and authorizations when required.
Scan incoming faxes, consents, reports, and other patient information into patient charts.
Generate batch transmittal reports for each day.
Facilitate patient flow by notifying providers or medical staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
Schedule follow-up services and office visits.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain medical office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
Protect patient confidentiality and secure protected health information, including avoiding leaving it in plain sight and logging off unattended computers.
Ensure proper handoff of responsibilities when tasks are completed.
Meet attendance criteria and begin work promptly for assigned or confirmed shifts.
Respect and acknowledge the organization’s commitment to cultural diversity through behavior, language, and actions.
Use time and resources consistently and effectively.
Ensure medical records are accurate and complete.
Perform other position-related duties as assigned.