Patient Service Representative

Solis Mammography•Willow Grove, PA

11d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients, responsible for greeting them, gathering information, completing registration, and posting payments. The role supports outstanding patient care and helps maintain the flow of the center, contributing to the organization’s profitability. The position is based at 2701 Blair Mill Road in Willow Grove, Pennsylvania, with flexibility to provide coverage at other locations as needed, including Lansdale, Ardmore, Flourtown, and Doylestown. It is full-time at 40 hours per week. The regular schedule is Tuesday through Thursday, 8:30 AM–6:00 PM; Friday, 7:30 AM–4:00 PM; and Saturday, 11:00 AM–4:00 PM, with occasional evening shifts as needed. The role provides front-office services and support, including patient registration, scheduling, payment collection and reconciliation, handling patient forms and medical-record documents, and ensuring diagnostic tests have required orders. The representative is expected to maintain patient confidentiality, follow front-office policies and procedures, and demonstrate the Solis Way. The department emphasizes team collaboration, compassion and empathy, and improving access to integrated and reliable healthcare.

Requirements

High school diploma.
Two years of healthcare registration or customer service experience preferred.
Basic knowledge of cash handling.
Ability to read, write, and comprehend simple instructions and short correspondence.
Ability to apply common-sense understanding to carry out detailed, sometimes complex, written or oral instructions.
Ability to perform basic mathematical calculations.
Ability to sit and/or stand for long periods of time.
Experience using Microsoft Office Suite.

Nice To Haves

Two years of healthcare registration or customer service experience.
Basic knowledge of medical terminology.
Knowledge of RIS software.

Responsibilities

Understand, promote, and demonstrate the Solis Way.
Greet patients in a professional and friendly manner.
Register patients completely and accurately, entering demographic and insurance information into the Radiology Information System (RIS) and verifying existing information.
Explain forms to patients and assist with completion on paper or tablet as needed.
Scan documents that need to be linked to the patient’s medical record and maintain confidentiality.
Collect patient payments, including explaining insurance-verification benefits when necessary.
Prepare paperwork for future appointments, including additional paperwork required for specific exams or payors.
Ensure diagnostic tests have required orders, request missing orders, and follow up on outstanding requests.
Schedule and reschedule patients as necessary.
Generate the daily invoice journal and reconcile payments using the Daily Reconciliation Report.
Participate in front-office training to stay current on policies and procedures.
Provide coverage at other locations as needed.