Patient Representative Jobs

About The Position

Requirements

• At least three years of administrative experience, including one year in a health care or nonprofit organization.
• High school diploma or equivalency.
• Bilingual in English and Spanish.
• Proficiency with Microsoft Office programs, including Word, PowerPoint, and Excel.
• Excellent written and verbal communication skills with a culturally diverse population and superior customer service skills.
• Compassionate, articulate, and patient demeanor.
• Flexible, responsible, and highly organized, with attention to detail.
• Strong problem-solving, relationship-building, and advocacy skills.
• Ability to work independently.

Responsibilities

• Provide secretarial and office support for the clinic and its managers.
• Conduct insurance verifications and enter information into the electronic health records system.
• Open and schedule all new clients in the EHR system.
• Collect co-payments from clinicians and record them in the EHR system.
• Maintain strict confidentiality.
• Schedule and manage the psychiatrist's and nurse practitioner's schedules.
• Answer incoming calls and route them to the appropriate department.
• Contact clients about upcoming scheduled appointments.
• Manage clinic inventory of supplies and necessary paperwork.
• Maintain a clean and safe office environment.
• Perform other duties as assigned.