Patient Service Representative

St. Charles Health System•Redmond, OR

15d•$21 - $28•Hybrid

About The Position

The Patient Service Representative (PSR) serves as a liaison between patients and professional staff by handling clerical and reception responsibilities and assisting with administrative tasks. PSRs work with clinical staff to support comprehensive, compassionate care across St. Charles Health System ambulatory outpatient services and specialties. The position does not directly manage other caregivers. The role supports patient scheduling, insurance eligibility and financial clearance, registration, payment processing, clinic operations, document handling, and customer service. It also includes maintaining a safe and confidential environment, supporting departmental onboarding, and following organizational policies and applicable laws.

Requirements

High school diploma or GED.
Ability to travel to business functions, trainings, meetings, and all St. Charles Health System worksites.
Ability to work as part of a care team with providers and clinical staff.
Excellent communication skills and ability to interact professionally with a diverse population and represent St. Charles Health System.
Ability to communicate effectively with all levels within the health system and with external customers, clients, and potential employees.
Strong teamwork and collaboration skills.
Ability to multitask and work independently, with attention to detail and strong organizational, written and oral communication, and customer service skills, including in stressful personal interactions.
Ability to perform basic arithmetic calculations and intermediate-to-advanced math involving analysis, statistics, significant data, or number manipulation.
Ability to read, write, speak, and understand English.
Basic-to-intermediate ability and experience with computer applications, specifically electronic medical record systems and MS Office.
Ability to wear appropriate personal protective equipment required to perform the job safely.

Nice To Haves

One year of clerical support experience in a healthcare setting or related experience.
Basic medical terminology.

Responsibilities

Schedule appointments according to departmental guidelines to support patient access and provider utilization.
Maintain appointment requests, waitlists, and follow-up reports in the electronic health system.
Perform real-time insurance eligibility checks and use the results to route scheduling requests or schedule appointments.
Ensure authorizations are linked to appointments at check-in, reconcile daily schedules with appointment reports, and resolve registration-related work queue items before encounter closure.
Record patient demographic, insurance, and billing information accurately during scheduling, check-in, and check-out.
Request and process patient payments, including copays, coinsurance, prepayments, deductibles, and self-pay balances; complete daily deposits and batch reports.
At check-out, provide printed After Visit Summaries upon request, schedule follow-up visits as needed, and collect remaining copays.
Maintain patient-access departmental files, programs, and lists.
Complete daily readiness tasks, including preparing computers, equipment, kiosks, waiting areas, and check-in areas and stocking supplies.
Process and resolve electronic and telephone messages, worklist entries, and basic electronic health record work queue items according to established protocols.
Collect, locate, and distribute patient documents and information to appropriate staff.
Fax, scan, and index medical records in the document management system; open and distribute incoming mail and paper and electronic faxes.
Provide timely, efficient, accurate, and courteous customer service and assistance to patients.
Arrange or facilitate interpretive services for patients as needed.
Support Lean continuous-improvement principles and organizational change.
Maintain a safe environment for caregivers, patients, and guests.
Support onboarding of new caregivers in the department.
Maintain professionalism and confidentiality, comply with applicable laws and organizational policies, report known or suspected violations, and cooperate with organizational investigations and proceedings.
Perform additional duties of similar complexity as required or assigned.