Patient Service Representative

Akron Children's Hospital•Barberton, OH

10d•Onsite

About The Position

The Patient Service Representative provides business, financial, and appointment-related services to support patient visits and create a positive patient experience. Services include visit preparation, patient arrival and departure functions, payment processing, scheduling, and general office support. The role is full time, on-site, and scheduled for 72 hours bi-weekly.

Requirements

High school diploma or equivalent.
Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
Excellent interpersonal skills for communicating by telephone and face-to-face with patients, patient families, physicians, and facility staff.
Strong organizational skills and ability to prioritize multiple tasks effectively.
Ability to perform basic math skills to process insurance copayments.

Nice To Haves

Experience in a general office setting performing clerical or administrative duties.
Experience in a healthcare environment.
Experience with a computerized scheduling system.
Knowledge of medical terminology.
Relevant clerical or administrative experience in an office setting.

Responsibilities

Build and maintain positive relationships with patients and families by greeting them and responding promptly and courteously to questions and requests.
Perform assigned point-of-service activities, including visit preparation, copay collection, and patient tracking, under the direction of the supervisor.
Schedule patient visits and diagnostic testing using hospital procedures and resources.
Manage third-party payors and collect copayments.
Complete routine office tasks such as faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
Maintain appropriate front-desk inventory and communicate replenishment needs to the appropriate staff member.
Support smooth office operations by setting and revising priorities based on workload and anticipating needs and deadlines.
Maintain the appearance of the department, including the cleanliness of the work area and waiting room as needed.
Participate in clerical and administrative cross-coverage as needed.
Follow HIPAA requirements.
Perform other duties as required.