Patient Service Representative

Dental Care Alliance•Atlanta, GA

8d•Onsite

About The Position

Dental One Associates of College Park is seeking an experienced, friendly Patient Service Representative to work at its College Park, Georgia practice. The role supports patients with appointments, treatment, and financial arrangements while helping with the day-to-day needs of the practice. The representative works closely with the dental team and Office Manager to provide an excellent patient experience. This is a full-time position, Monday through Friday from 8:00 AM to 5:00 PM, with one Saturday per month from 8:30 AM to 2:00 PM.

Requirements

At least 3 years of hands-on dental office experience.
Previous experience answering phones and scheduling appointments.
Strong customer service skills.
Friendly, professional, and dependable.
Strong communication and organizational skills.
Comfortable working in a busy, team-oriented environment.

Nice To Haves

Experience with patient payments.
Knowledge of HMO/PPO dental insurance.

Responsibilities

Welcome patients in a friendly and professional manner.
Answer phones and respond to patient questions and concerns.
Schedule, confirm, and maintain patient appointments.
Follow up with patients regarding cancellations and no-shows.
Register patients and maintain accurate patient information.
Post charges and payments to patient accounts.
Monitor and respond to voicemail.
Help patients understand their treatment and financial arrangements.
Maintain a clean, welcoming, and organized reception area.
Work closely with the dental team and Office Manager to provide an excellent patient experience.