Patient Access Representative - Emergency Department - Part Time
About The Position
The Patient Access Representative provides front-line support for the department by coordinating and performing office activities effectively and efficiently. The role greets and registers incoming patients, supports patient check-out, and schedules future appointments as applicable. It is based at Geisinger South Wilkes-Barre and is a part-time evening position scheduled for 20 hours per week. The position works in an office environment and is accountable for fulfilling job-specific obligations and complying with organizational policies and procedures. The listed duties describe typical elements necessary to perform the job successfully and are not all-inclusive.
Requirements
- High school diploma or equivalent (GED).
- Skills in clerical work, communication, customer service, and office politics and confidentiality.
Nice To Haves
- At least 1 year of related work experience (preferred).
Responsibilities
- Check patients in for appointments and accurately verify demographic information.
- Complete check-in procedures, monitor wait times, communicate changes to patients, and provide kiosk support where applicable.
- Apply general guidelines and insurance-ranking requirements to assign primary, secondary, and tertiary insurance; read and interpret insurance responses.
- Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
- Explain patients’ financial obligations and collect fees at the time of service as appropriate.
- Explain and complete required regulatory forms with patients.
- Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
- Process messages across multiple channels concerning patient or physician requests about appointments, referrals, prescriptions, and complaints.
- Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, or coinsurance, and collect payments accordingly.
- Post cash according to department guidelines.
- Independently work work queues to ensure timely resolution of accounts.
- Meet productivity and quality performance expectations.
- Maintain and release medical records accurately.
- Assist with referrals and pre-certifications at the time of the encounter.
- Maintain patient recall and reschedule lists appropriately.
Benefits
- Health, dental, and vision benefits starting on day one, including for part-time positions.
- Three medical plan choices, including an expanded network for out-of-area employees and dependents.
- Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
- Company-paid life insurance and short- and long-term disability coverage.
- 401(k) plan with automatic Geisinger contributions.
- Paid time off plan with accrual.
- Up to $5,000 in tuition reimbursement per calendar year.
- MyHealth Rewards wellness program with a financial incentive.
- Adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care.
- Employee Assistance Program with referrals for childcare, eldercare, and pet care; free legal guidance, mental health visits, work-life support, digital self-help tools, and more.
- Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.
- Domestic partner benefits.
- Collaborative, cooperative, and collegial work atmosphere.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
