Patient Access Representative - Emergency Department - Part Time

Geisinger•Wilkes-Barre, PA

About The Position

The Patient Access Representative provides front-line support to the department and coordinates and performs office activities efficiently. The role greets and registers patients, supports check-out, and schedules future appointments as appropriate. The position is based at Geisinger South Wilkes-Barre and is scheduled for evening shifts, 20 hours per week. Work is typically performed in an office environment. The representative checks patients in, verifies demographic information, completes required check-in procedures, monitors wait times, and provides kiosk support where applicable. The role handles insurance assignment and responses, patient disclosures and privacy information, regulatory forms, legal and financial signatures, communication of financial obligations, and collection and posting of payments. It also schedules follow-up services, processes appointment-related messages, works account queues, maintains medical records, and assists with referrals and pre-certifications. This regular position requires a high school diploma or GED. One year of related work experience is preferred. Employees in part-time positions are offered healthcare benefits from day one, including vision, dental, and domestic partner coverage. Geisinger describes its purpose and values as caring for patients, members, students, its workforce, and communities, with emphasis on kindness, excellence, learning, innovation, and safety.

Requirements

High school diploma or equivalent (GED).
Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

At least one year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
Provide kiosk support to facilitate check-in where applicable.
Assign primary, secondary, and tertiary insurance according to guidelines and interpret insurance responses.
Provide required disclosures and privacy information and obtain legal and financial signatures.
Communicate financial obligations and collect applicable fees, copayments, deductibles, and coinsurance.
Complete required regulatory forms with patients.
Schedule follow-up appointments, including specialty or ancillary services where possible.
Process messages about appointments, referrals, prescriptions, and complaints from patients and physicians.
Post cash according to department guidelines.
Independently work account queues to ensure timely resolution.
Meet productivity and quality performance expectations.
Maintain medical records and process releases accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain patient recall and reschedule lists.

Benefits

Health, dental, and vision benefits from day one, including for part-time positions.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
Company-paid life insurance and short-term and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual.
Tuition reimbursement of up to $5,000 per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including childcare, eldercare, and pet-care referrals; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.