Patient Access Manager - Emergency Department
About The Position
Inova Alexandria Hospital Emergency Department is seeking a Patient Access Manager to lead its patient access team. The core schedule is full-time, day shift, Monday through Friday. Because the Emergency Department operates 24/7, the manager may be called on to support evening or overnight shifts, weekends, and holidays as needed to meet staffing needs. The Manager of Patient Access counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. The role leads a team in planning, implementing, and facilitating organizational change, using coaching approaches, tools, and techniques to improve individual performance and foster development. The manager uses Human Resources and performance management processes and systems to align individual performance with organizational goals, and leads project teams and implements project plans in accordance with established goals and measures. Inova is a nonprofit healthcare provider with more than 26,000 team members. It describes itself as a national healthcare leader in safety, quality, and patient experience, and highlights its facilities and professional development opportunities as support for team members.
Requirements
- At least 3 years of healthcare experience, including at least 1 year of supervisory or lead experience.
- High school diploma or equivalent.
Nice To Haves
- Emergency department experience is strongly preferred.
- EPIC EMR experience is preferred.
- Data analytics experience is preferred.
Responsibilities
- Oversee the assigned department or functional area to ensure effective performance, including hiring and training team members, creating and implementing business strategies, managing team-member performance, and delegating tasks.
- Track multiple projects and priorities in a master project plan.
- Facilitate group decision-making using decision-making tools and processes.
- Assimilate data from multiple sources to identify trends and patterns.
- Coach managers and leaders to reflect on problem-resolution outcomes and develop problem-solving competence.
- Develop and document project missions, objectives, and goals to define project scope and obtain next-level approval for resources.
- Collect and interpret feedback from internal and external customers, peers, superiors, and subordinates for use in coaching.
- Lead process-improvement projects and teams to improve the efficiency and effectiveness of financial counseling and achieve maximum reimbursement.
- Implement monitoring processes to ensure team members receive timely performance reviews and maintain current development plans.
- Counsel patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services.
- Lead a team in planning, implementing, and facilitating organizational change and use performance management processes to align individual performance with goals.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team-member wellness program.
- Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
- Up to $5,250 per year in education assistance.
- Up to $10,000 in student loan assistance.
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
- Paid time off.
- Paid parental leave.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
