Patient Access Manager - Emergency Department

Huron • Paris, MA

2d • Onsite

About The Position

Huron partners with Baystate Health to manage and optimize revenue cycle operations across the health system. The Patient Access Manager provides strategic and operational leadership for Emergency Department registration and front-end revenue cycle functions, supporting efficient patient throughput, accurate registration, regulatory compliance, revenue integrity, and a strong patient experience. The role works collaboratively with Baystate Health and Huron leadership to lead teams, apply best practices, use technology and data-driven insights, and improve patient access and financial outcomes. This is an onsite position in Springfield, Massachusetts.

Requirements

• Effective organization and planning skills, with the ability to manage complex performance-improvement projects or concurrent client engagements and oversee junior team members.
• Analytical and critical-thinking skills to synthesize complex data, interpret qualitative and quantitative trends, and implement recommendations that produce measurable performance improvement and organizational change.
• Professional written and verbal communication skills to set project direction, develop deliverables, escalate risks, and influence client and internal senior leadership.
• Ability to collaborate with team members and client counterparts, understand business challenges, and adapt implementation approaches to client objectives.
• Team leadership experience, including talent development, training, supervision, coaching or mentoring, and performance management.
• U.S. work authorization required.
• Direct supervisory experience required.
• Patient Financial Services experience required.
• At least 5 years of healthcare operations experience.
• Proficiency in Microsoft Word, PowerPoint, and Excel.

Nice To Haves

• Bachelor's degree preferred; equivalent relevant healthcare operations and leadership experience may be considered in lieu of a degree.
• 1–3 years of Patient Financial Services leadership experience preferred.

Responsibilities

• Manage daily Emergency Department Patient Access operations, including patient registration, eligibility verification, point-of-service collections, and accurate demographic and insurance data capture.
• Monitor and improve operational metrics for registration quality, patient throughput, financial clearance, productivity, and revenue cycle performance.
• Lead, coach, and develop Patient Access staff through performance management, training, workforce planning, and employee engagement initiatives.
• Collaborate with clinical, operational, and revenue cycle stakeholders to implement process improvements that reduce denials, improve revenue capture, and enhance the patient experience.
• Ensure compliance with organizational policies, regulatory requirements, EMTALA standards, patient privacy regulations, and revenue cycle best practices.
• Support staffing, scheduling, and resource allocation to maintain service levels and meet departmental performance expectations.
• Partner with Baystate Health and Huron leadership on strategic initiatives, operational change management, and continuous improvement programs across Emergency Department Patient Access functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager