Patient Access Associate - Emergency Department
About The Position
Inova Fairfax Hospital Emergency Department is seeking a dedicated Patient Access Associate. This part-time position works an evening shift from 5:00 p.m. to 9:00 p.m., five days per week. The schedule includes every Monday, Wednesday, and Friday, with Sunday/Thursday and Saturday/Tuesday worked on alternating weeks. The Patient Access Associate supports patient intake and registration, administrative operations, case management coordination, financial counseling, insurance verification, patient inquiries, scheduling, referrals, transport requests, health information management, utilization review, and regulatory compliance. The role may include additional duties as assigned.
Requirements
- High school diploma or GED.
- The stated schedule is 5:00 p.m. to 9:00 p.m., five days per week, with the specified alternating weekend schedule.
Nice To Haves
- One year of customer service experience or one year of experience in a healthcare setting.
Responsibilities
- Register patients; verify identity and insurance; collect basic information; enter demographics; and scan forms.
- Scan documents, answer phones, and use electronic medical record (EMR) and eligibility tools.
- Notify case managers and document referrals.
- Provide estimates and collect payments.
- Verify basic insurance eligibility and coverage.
- Answer routine questions and escalate patient issues.
- Assist with check-in and troubleshoot basic patient kiosk issues.
- Provide appointment and billing information and communicate with empathy.
- Document and route referrals.
- Schedule routine appointments.
- Request routine transport and confirm details.
- Flag duplicate records and scan identification in coordination with Health Information Management.
- Flag cases needing utilization review.
- Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Inova matches the first 5% of eligible retirement contributions, starting on the first day.
- Education assistance of up to $5,250 per year.
- Student loan assistance of up to $10,000.
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
- Paid time off.
- Paid parental leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
