Patient Access Associate - Emergency Department

Inova Health System • VA, VA

1d • $19 - $31 • Onsite

About The Position

Inova Fairfax Hospital Emergency Department is seeking a dedicated Patient Access Associate. This full-time role works the night shift from 6:00 p.m. to 4:30 a.m., Monday through Friday, and every other weekend. The associate supports patient access through intake, registration, documentation, scheduling, and routine administrative and coordination tasks. The position requires a high school diploma or GED; one year of customer service experience or experience in a healthcare setting is preferred.

Requirements

• High school diploma or GED.

Nice To Haves

• One year of customer service experience or one year of experience in a healthcare setting.

Responsibilities

• Register patients and verify identity and insurance; collect basic information, enter demographics, and scan forms.
• Scan documents, answer phones, and use electronic medical record (EMR) and eligibility tools.
• Notify case managers and document referrals.
• Provide estimates and collect payments.
• Verify basic insurance eligibility and coverage.
• Answer routine questions and escalate issues.
• Assist patients with kiosk check-in and troubleshoot basic kiosk issues.
• Provide appointment and billing information and communicate with patients empathetically.
• Document and route referrals.
• Schedule routine appointments.
• Request routine transport and confirm details.
• Flag duplicate records and scan identification in coordination with Health Information Management (HIM).
• Flag cases requiring utilization review.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED