Patient Access Associate - Emergency Department

Inova • VA, VA

12h • $19 - $31 • Onsite

About The Position

Inova Fairfax Hospital’s Emergency Department is seeking a part-time Patient Access Associate. The role supports patient intake and registration, administrative operations, insurance coordination, financial counseling, scheduling, referrals, and communication with patients and clinical teams. The associate also helps patients use check-in kiosks, coordinates routine transport, and supports compliance with applicable regulations. The schedule is 6:00 p.m. to 4:30 a.m., two shifts per week: every other Monday and Saturday, with alternating Sundays and Thursdays.

Requirements

• High school diploma or GED.

Nice To Haves

• One year of customer service experience or one year of experience in a healthcare setting.

Responsibilities

• Register patients, verify identity and insurance, collect basic information, enter demographics, and scan forms.
• Scan documents, answer phones, and use electronic medical record (EMR) and eligibility tools.
• Notify case managers and document referrals.
• Provide estimates and collect payments.
• Verify basic insurance eligibility and coverage.
• Answer routine questions and escalate patient concerns or issues.
• Assist with patient check-in kiosks and troubleshoot basic issues.
• Provide appointment and billing information and communicate with empathy.
• Document and route referrals.
• Schedule routine appointments.
• Request routine transport and confirm details.
• Flag duplicate records and scan identification for Health Information Management coordination.
• Flag cases needing utilization review.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan matching the first 5% of eligible contributions, starting on the first day.
• Up to $5,250 per year in education assistance.
• Up to $10,000 in student loan assistance.
• Up to 25 mental health coaching or therapy sessions per person, per year, at no cost, for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED