Patient Access Associate - Emergency Department

Inova • VA, VA

1d • $19 - $31

About The Position

Inova Fairfax Hospital Emergency Department is seeking a dedicated Patient Access Associate. This is a full-time night-shift role scheduled from 9:00 p.m. to 7:30 a.m., Monday through Friday, with every other weekend. The associate supports patient access through registration, administrative operations, financial counseling, insurance coordination, scheduling, and communication while following applicable privacy, safety, and regulatory requirements.

Requirements

• High school diploma or GED.

Nice To Haves

• One year of customer service experience or one year of experience in a healthcare setting.

Responsibilities

• Register patients; verify identity and insurance; collect basic information; enter demographic details; and scan forms.
• Scan documents, answer phones, and use electronic medical record and eligibility tools.
• Notify case managers and document referrals.
• Provide estimates and collect payments.
• Verify basic insurance eligibility and coverage.
• Answer routine questions and escalate patient issues.
• Assist patients with kiosk check-in and troubleshoot basic kiosk issues.
• Provide appointment and billing information and communicate with empathy.
• Document and route referrals.
• Schedule routine appointments.
• Request routine transport and confirm details.
• Flag duplicate records and scan identification in coordination with Health Information Management.
• Flag cases needing utilization review.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED