Patient Access Representative - Emergency Department - PRN

VCU Health • Richmond, VA

3d

About The Position

The ED Patient Access Representative registers patients in the Emergency Department by securing appropriate patient and insurance information, ensuring registration data is correct and accurate, validating insurance eligibility, and entering information into appropriate systems. The representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians, and co-workers, ensuring everyone is treated courteously, quickly, and with respect.

The role requires the ability to perform daily activities with minimal supervision and to work in a self-directed manner when completing routine activities. Issues involving violations of VCUHS policies and procedures, sensitive conflicts, or unusual circumstances must be brought promptly to the immediate supervisor. Job duties may include access to or contact with medications and related supplies.

Incumbents must cover three shifts, weekends, and holidays as scheduled. They are considered essential personnel and are expected to report to work as assigned. The position serves patients of all ages. Compensation ranges from $16.75 to $24.12; actual offers depend on relevant work experience, credentials, and qualifications.

Requirements

• High school diploma or equivalent.
• Ability to perform daily activities with minimal supervision and complete routine activities in a self-directed manner.
• Availability to cover three shifts, weekends, and holidays as scheduled.
• Expected to report to work as assigned as essential personnel.

Nice To Haves

• Previous work experience in a healthcare setting.
• Knowledge of medical terminology.
• Experience with medical insurance, HMO, or managed care.
• Experience with appointment scheduling or registration.
• Post-high-school education in healthcare or business-related coursework.

Responsibilities

• Register Emergency Department patients and obtain appropriate patient and insurance information.
• Ensure registration data is correct and accurate.
• Validate insurance eligibility and enter information into appropriate systems.
• Provide courteous, prompt, and respectful customer service to patients of all ages, families, visitors, medical staff, clinicians, and co-workers.
• Perform routine daily activities with minimal supervision and in a self-directed manner.
• Promptly bring policy violations, sensitive conflicts, and unusual issues to the immediate supervisor.
• Cover three shifts, weekends, and holidays as scheduled, and report to work as assigned.

What This Job Offers

• Education Level: High school or GED