Patient Access Representative_ Emergency Department _ PRN

University of Mississippi Medical Center•Jackson, MS

7d•Onsite

About The Position

The Patient Access Representative supports patient access in the Emergency Department by greeting and assisting patients, families, and visitors; registering patients; verifying insurance; collecting payments; and maintaining accurate patient records and the integrity of the Master Patient Index. The role contributes to a welcoming and efficient patient experience while following regulatory, confidentiality, hospital, and Emergency Department requirements. The representative collaborates with clinical and security teams to support patient intake and flow, responds to inquiries with professionalism and sensitivity, and keeps current on payer guidelines and hospital policies. The role may also support process improvements, help train new staff, and provide backup in other Patient Access areas during high-volume periods. Other duties may be assigned.

Requirements

High school diploma or GED.
One year of experience in clinical admissions, patient registration, or patient scheduling.
Basic knowledge of patient throughput workflows and regulations.
Proficiency in revenue cycle healthcare systems.
Ability to maintain confidentiality.
Ability to understand and analyze complex payer guidelines and patient access regulations.
Demonstrated analytical skills to identify root causes of errors and correct them appropriately.
Good verbal and written communication skills.
Ability to maintain professional standards.
Effective organizational skills.
Basic computer skills, including Microsoft Word, Microsoft Excel, and basic data entry.

Responsibilities

Greet and assist patients, families, and visitors in the Emergency Room professionally, empathetically, and with urgency.
Complete timely and accurate patient registration, including collecting and verifying demographic, insurance, and financial information.
Obtain patient signatures on consent forms, privacy notices, and financial documents in accordance with hospital and legal requirements.
Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
Determine and collect co-pays, deductibles, or deposits as appropriate, and provide information about financial assistance programs when needed.
Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
Enter and maintain patient data in electronic medical record and registration systems, correcting duplicate records or errors as necessary.
Respond promptly and courteously to patient and family inquiries, with sensitivity to diverse situations and emotional states.
Stay informed about payer guidelines, hospital policies, and Emergency Department protocols to ensure compliance and accuracy.
Support process improvements and assist in training new staff when applicable.
Provide backup assistance to other Patient Access areas during high-volume periods.
Perform other assigned duties.