Customer Service Representative - Patient Registration
About The Position
R1 is hiring a Customer Service Representative for patient registration at Ascension St. John Medical Center in Tulsa, Oklahoma. The role is the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. It combines healthcare customer service with administrative work and supports patient experience, hospital operations, and revenue cycle performance. The listed shift is 6:30 a.m. to 7:00 p.m., with rotating weekends. The representative assists patients and families with check-in, answers phones, and gathers patient information while working across multiple computer systems. The role also involves navigating insurance and coverage details, entering demographic and medical information, collecting copayments, and providing cost estimates when applicable. Representatives work with nurses, physicians, and care teams to support smooth patient flow and minimize registration delays. Healthcare experience is not required; training is provided.
Requirements
- High school diploma or GED.
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain close attention to detail.
- Comfort shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help minimize registration delays and answer patient questions clearly and compassionately.
- Support patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect copayments; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
