Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

3d • Onsite

About The Position

As a Patient Registration Customer Service Representative at Ascension St. Vincent Hospital, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, collect accurate information, and build trust with people who may be scared, confused, or overwhelmed. No healthcare background is required; training is provided.

The role involves working across computer systems, handling phone calls and in-person interactions, and collaborating with clinicians and emergency staff in a fast-paced environment. You will learn about insurance, coverage, and hospital workflows while helping create a supportive patient experience. The position is scheduled for three 12-hour shifts per week, 6:00 AM–6:30 PM, with rotating weekends and holidays. The listed base pay range is $16.12–$23.21 per hour.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.
• Ability to communicate compassionately, learn quickly, and thrive in a dynamic environment.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and help ease their concerns.
• Work alongside clinicians and emergency staff.

Benefits

• Competitive benefits package.
• Training and opportunities for ongoing learning and career growth.
• Supportive team environment and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED