Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you will be the first friendly face patients meet when they check into the hospital. You will help patients navigate registration, answer questions with clarity and compassion, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. No healthcare background is required; R1 provides training. The role offers an introduction to healthcare, including insurance basics and hospital workflows, and may support long-term career growth. The work takes place at Ascension St. Vincent Fishers. It is fast-paced and involves moving among computer systems, phone calls, and in-person patient interactions, while working alongside clinicians and emergency staff. The position requires being on your feet and adapting to interruptions from clinical teams during urgent care situations. The schedule is three 12-hour shifts per week, with rotating weekends and holidays.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Ability to work three 12-hour shifts per week, with rotating weekends and holidays.
- Ability to work on your feet in a dynamic, fast-paced environment and handle interruptions.
Nice To Haves
- Medical or healthcare experience; this is preferred but not required.
- Compassionate communication skills and ability to learn quickly and thrive in a dynamic environment.
Responsibilities
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate diverse insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
- Help patients navigate the registration process and answer their questions with confidence, clarity, and compassion.
- Gather accurate information in a fast-paced environment.
Benefits
- Competitive benefits package.
- Professional learning and career growth opportunities.
- Supportive team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
