Customer Service Representative - Patient Registration

R1•Sapulpa, OK

13d•Onsite

About The Position

The Customer Service Representative - Patient Registration role is based at Ascension St. John Sapulpa in Sapulpa, Oklahoma. The representative is a frontline healthcare customer-service contact who helps patients access care by completing registration efficiently, accurately, and compassionately. The work includes interacting with patients and families in person and by phone, using multiple computer systems, and coordinating with clinical teams to support smooth patient flow. The position offers training for candidates without a healthcare background and exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations. The posting describes opportunities for growth within R1 and a collaborative team environment focused on patient experience. The schedule is described as “On Call, Rotating Schedule.” In Week 1, the listed shifts are Sunday 7:00 AM–7:00 PM, Wednesday 1:00 PM–7:00 PM, Thursday 7:00 AM–7:00 PM, and Friday 7:00 AM–7:00 PM. In Week 2, the listed shifts are Wednesday 1:00 PM–7:00 PM, Thursday 7:00 AM–7:00 PM, Friday 7:00 AM–7:00 PM, and Saturday 7:00 AM–7:00 PM. The posting gives a U.S. base pay range of $14.50–$18.99 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

Exceptional customer-service experience, communication, and interpersonal skills.
Composure and professionalism in a fast-paced environment.
Ability to multitask, prioritize quickly, and maintain high attention to detail.
Comfort adapting to shifting priorities based on patient needs.
High school diploma or GED.
Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

Experience with patient access, medical registration, insurance verification, or front-desk work; the posting says this is a plus but not required.

Responsibilities

Provide customer service and assist patients and families with check-in and registration using multiple computer systems.
Answer phones and gather accurate patient information in a fast-paced environment.
Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
Build trust with patients who may be ill, anxious, confused, or overwhelmed.
Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
Collaborate with nurses, physicians, and care teams to support smooth patient flow.