Customer Service Representative - Patient Registration

R1 • Avon, IN

7d • Onsite

About The Position

The Customer Service Representative in Patient Registration is the first point of contact for patients checking into the hospital. The role helps patients navigate registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with patients who may be scared, confused, or overwhelmed. The employer provides training; prior healthcare experience is not required.

The position is at Ascension St. Vincent Avon and involves working 7:00 AM to 7:00 PM for three 12-hour shifts per week, with rotating weekends and holidays. The work is fast-paced and includes moving among computer systems, phone calls, and in-person interactions. The employee works alongside clinicians and emergency staff and is on their feet during the workday.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities for professional learning and career growth.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED