Patient Registration - Customer Service Representative

R1 RCM • Oshkosh, WI

7d • $16 - $21 • Onsite

About The Position

The Patient Registration Customer Service Representative is the first point of contact for patients checking into the hospital. The role helps patients navigate registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with people who may be scared, confused, or overwhelmed. The position combines in-person patient interactions, phone calls, and work across multiple computer systems in a fast-paced hospital environment. The representative works alongside clinicians and emergency staff and adapts to interruptions during urgent care situations. Healthcare experience is not required; training is provided, and the role offers an introduction to healthcare workflows and opportunities for career growth.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and help ease their concerns.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare workflows.
• Professional growth and opportunities to explore new career paths.
• Supportive team environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED