Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

3d • Onsite

About The Position

As a Patient Registration Customer Service Representative at Ascension St. Vincent Hospital, you will be the first point of contact for patients checking into the hospital. You will guide patients through registration, answer questions with clarity and compassion, and gather accurate information in a fast-paced environment. You will help build trust with patients who may be ill, anxious, confused, or overwhelmed, and work alongside clinicians and emergency staff. Training is provided, including instruction in insurance basics and hospital workflows; previous healthcare experience is not required. The role involves working across computer systems, handling phone calls and in-person interactions, adapting to interruptions, and spending time on your feet.

The position is in the Emergency Department and is scheduled from 6:00 PM to 6:30 AM, three 12-hour shifts per week, with rotating weekends and holidays. The US-based base pay range is $16.12 to $23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.
• Compassionate communication, quick learning, and ability to thrive in a dynamic environment.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities for professional learning and career growth.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED